Refund policy
At Giorgio Martino, your satisfaction is our priority. If you are unsatisfied with your purchase, we offer a straightforward return and refund policy to ensure a smooth experience.
Return Eligibility
To be eligible for a return, the item must have been purchased within the last 30 days, be in its original, unused condition with original packaging, and not be a final sale item.
Return Process
Initiate a Return: Contact our customer service team at support@giorgiomartino.com with your order number and the reason for the return within 1 hour of placing your order. If the request is made after 1 hour, the order cannot be canceled because it will already be in the order processing stage. If you do not want the order, you can return it after you receive it.
Receive Return Shipping level: Our team will review your request and, if approved, will send you with a Return Shipping level and detailed instructions on how to return your item.
Ship the Item: Securely package the item, including all original packaging and any accessories. Clearly write the Return Authorization Number on the outside of the package. Ship the package to the return address provided in the instructions.
What is the restocking fee?
Restocking fee is 25%
How much will customers pay for return shipping?
Note: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refund Process
Once your return is received and inspected, we will:
Notify You: We will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
Process the Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds
If you haven't received your refund, please check your bank account and contact your credit card company and bank, as processing times may vary; if issues persist, email us at support@giorgiomartino.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@giorgiomartino.com.
Contact Us
For any questions or concerns regarding our return and refund policy, please contact with our customer service team.
Thank you for choosing Giorgio Martino!
24/7 Support
Email: support@giorgiomartino.com
Phone number: +1 (302) 597-7091
Address: 7819 Racine Dr, Dallas Texas 75232, United States