Refund policy

Refunds

Our store provides a comprehensive customer satisfaction policy to ensure a worry-free shopping experience. We offer a 100% 14-day money-back guarantee on all our items, enabling customers to shop with confidence. Our 14-day money-back guarantee requires customers to initiate a refund or exchange request via email. We process refunds and exchanges for all malfunctioned items and request customers to provide photographic or video evidence to substantiate the condition described. Refunds will be credited instantly to the original payment method used for purchase.

Furthermore, in the case of malfunctioned items, we will cover the cost of the product after the proof has been submitted and reviewed. Please note that we only issue refunds for malfunctioned items, and customers must provide photographic or video proof of the described condition. In the absence of such evidence, we cannot process a full refund.

For any questions or concerns, please contact us via email:

support@giorgiomartino.com