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Refund and Exchange Policy

At Giorgio Martino, we are committed to ensuring your satisfaction with every purchase. If you're not completely happy, we’re here to help. We offer a 30-day warranty on all products, starting from the delivery date. Please reach out to us at support@giorgiomartino.com for any return or exchange requests.

Refunds

Eligibility: Refunds are available within 90 days of delivery. After this period, we are unable to process refunds or exchanges.

Shipping Costs: Shipping fees are non-refundable. A deduction of 10% of the order price (original shipping cost) will apply to refunds.

Condition of the Item: To qualify for a refund, your product must be unused, in its original condition, and include the original packaging.

Missing Items: Refunds will not be issued for "missing items" unless they were listed as included in the product description.

Processing Time: Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. This process may take up to 7 business days after the item arrives at our return center.

Approved Refunds: Refunds will be processed within 3-5 business days, depending on your bank or payment provider’s processing time.

Option for Refund Without Return: To save time and effort, we offer an 80% refund without requiring the product to be returned. This allows you to resolve the issue without going through the return process.

Defective Items

If your item is defective and stops working within the 90-day warranty period, please send a photo or video of the defect to support@giorgiomartino.com. Once confirmed, we’ll issue a full refund and provide a prepaid return label.

If no photo or video is provided, refunds will be issued based on the following conditions:

  • Unopened Items: 100% refund (excluding shipping costs).
  • Opened Items (used or unused): 80% refund due to restocking costs (excluding shipping costs).

Incorrect Address or Refused Delivery

Reshipment: If an incorrect address was provided, we can reship your order for an additional shipping fee.

Refund: If the product is returned to us, the original shipping fee (10% of the order price) will be deducted from your refund.

Exchanges

We’re happy to process exchanges within 90 days of delivery.

  • Exchange Process: Customers must send back the original product. Upon receiving and inspecting the returned item, we will ship the replacement product within 7 days.
  • Condition of the Returned Item: The item must be in its original condition, unused, and in its original packaging.
  • Exchange Fee: No additional fee will be applied unless the exchange is due to an incorrect address or refused delivery, in which case standard shipping fees apply.
  • Fee Waiver: If the exchange is due to an error on our part (e.g., wrong item sent), no shipping fee will be charged.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Double-check your bank account.
  2. Contact your credit card provider, as processing times may vary.
  3. Reach out to your bank for additional details.

If you’ve completed these steps and still haven’t received your refund, please contact us at support@giorgiomartino.com, and we’ll be happy to assist.